Service Scope and Limitations

Types of Equipment Serviced: We service a wide range of vehicles and machinery, including but not limited to trucks, trailers, excavators, tankers and other heavy equipment. Using 4,500 PSI power wash machinery either with cold or hot water.

Extent of Cleaning Services: We require information in regards to the objetive of the wash previous quoting, to clearly outline what the cleaning service entails and advice on the kind of technicality the job requires, such as exterior washing, interior cleaning and/or detailing, degreasing, extra dirt cleaning, tyre shine or deeply complying with Australian inspection regulations and any exclusions. Even at the extent if pressured hot water should be used or not.

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Booking & Service Agreement:

All bookings with EZWash are confirmed via phone, SMS, or email, and are considered a formal agreement between the customer and EZWash. By proceeding with a booking, the customer agrees to the service details as discussed and confirmed during the quoting process. This includes, but is not limited to the availability of water or power on site (if applicable), lighting or working hours, access for our equipment and crew, condition and location of the machinery or vehicles to be cleaned.

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Client Responsibilities

 

Preparation Requirements: Customers are responsible for providing accurate access details, including any necessary gate codes, keys, or instructions when not present on site. All vehicles or machinery should be parked in a safe, stable, and accessible location suitable for cleaning. We kindly ask that any sensitive documents, personal items, or loose belongings be removed from the vehicle prior to our arrival. If there are specific areas of concern or components requiring extra attention, please advise our team in advance so we can tailor the service accordingly.

 

Pricing, Payment and Invoicing

All prices are quoted exclusive of GST unless otherwise specified. Payment is required on the day of service, unless a prior written agreement has been arranged. We accept payment via EFT, credit or debit card. Late payments may attract a 10% weekly fee unless an alternative arrangement has been negotiated in advance.
For accurate invoicing we may request relevant business or personal details including full name or company name, ABN, phone number, email address, and service location.
 

Liability and Disclaimers

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Damage Liability: EZWash is fully insured and takes all reasonable precautions to deliver services with care and professionalism. However, we are not liable for any pre-existing damage, general wear and tear on vehicle or machinery components, or issues arising from unsafe or unsuitable site conditions beyond our control. To assist with prompt resolution, any concerns or issues relating to the service must be reported to us within 24 hours of completion.